KeyId ProSupport
Email support@keyidpro.com
A person reads every message. Tell us which phone you use, what you were doing, and what happened, and include a screenshot if you can. Please do not send photographs of your keys unless we ask for them.
Common questions
I did not get the sign-in email
Check your spam or junk folder, and that the address you typed is right. A sign-in link works once and for five minutes, so if it has expired, request a new one from the app. If none arrives, email us.
The app cannot use my camera
KeyId Pro asks for camera access the first time you take a photograph. If you said no, turn it back on in your phone's Settings, under KeyId Pro. You can also choose a photograph you have already taken.
Identify did not show the key I am holding
Identify only finds keys you have saved, and shows the ones your key most resembles for you to choose from. It works best when the key is photographed on its own, flat, on a plain background, with the whole blade in view and in focus. Saving a key with a clear photograph helps as much as scanning it clearly.
Does it read RFID fobs or key cards?
No. KeyId Pro identifies cut metal keys from photographs only.
How do I delete my account?
Email support@keyidpro.com from the address you sign in with. We delete your account, your keys and every photograph, at once and for good. The privacy policy has the details.
When will it be in the App Store and Google Play?
It is not in either store yet. Email us to hear when it is.
Privacy
What the app collects and how long it is kept is in the privacy policy.